Since joining Employers Group in March, 2007 as the youngest CEO in the association’s 116-year history, Mark Wilbur has brought an extraordinary level of innovation and leadership to transform the organization and re-establish it as the industry leader in human resources professional services; further, he has set new standards in member care and assistance. Mark has led the development of national strategic relationships to enhance member benefits and services. He has transformed EG’s online training offerings and has enhanced the technology infrastructure to respond to the demands of running a business in the 21st century. Externally, he sits on many boards, including the Board of Directors for NAM (National Association of Manufacturing) and was the 2011 Chair for the Los Angeles County Business Federation (BizFed). In 2012, he served as the BizFed Institute Chair and in 2013 is serving as the Co-Chair of the BizFed Healthcare Committee.
Prior Experience:
Before joining Employers Group, Mark was the Associate Dean of the Marshall School of Business at the University of Southern California (USC) for three years, leading many efforts from external affairs, corporate development and executive education, which included customized solutions for companies to help meet the critical needs of their employees and executives.
Prior to USC, Mark was a Partner in Business Consulting at Arthur Andersen, developing solutions for clients across the U.S., Asia, and Europe. Mark’s professional experience and expertise are in strategic planning, business process design, customer relationship management, organizational change, customer service design and enhancement, as well as global operations and service integration. He’s served some of California’s most prized companies, including most of the major entertainment companies.
Press & Public Appearances:
Mark can be found quoted in local and national publications, TV and radio bringing candor and a reality check to breaking news or critical issues facing employers today.
Mark is a sought after speaker for national conventions, corporate events, and university classrooms on a variety of topics, including leadership, business turn-around, innovation, hiring practices, retention, customer service and process improvement. He also instructs courses when desired, most recently as a co-instructor of Japan’s first-ever HR Certification Program.
In recent years, he has been a featured speaker at the following events:
He served as a curriculum designer and instructor for both USC and the Arthur Andersen Center of Professional Education. Mark received the “Andersen Excellence in Education” for his exceptional teaching skills four times.
Professional Appointments & Awards:
Mark was the 2011 Chair of the Los Angeles Business Federation (BizFed). He also serves as a board member for the National Association of Manufacturer’s (NAM), leading the Western Region’s support and growth. He has also been requested to participate in the President’s Department of Commerce Export Council and requested to join the Industry Trade Advisory Center for the DOC.
He has also served as the volunteer Head Coach of USC’s successful ice hockey team for 16 seasons, earning eight PAC-8 Championships, four “Coach of the Year” distinctions, and 13 “Crosstown Cup” victories against UCLA.
Education:
Mark earned his BA and MBA from the University of Southern California (USC).