Unemployment Insurance Claims Administration

For more than 30 years, Employers Group has provided Unemployment Insurance (UI) Claims Administration services, dedicated to helping members manage, reduce and control their UI costs. Our product specific technology and experienced industry staff protect you from unwarranted/erroneous benefit charges.

Employers Group delivers the highest quality and most effective UI Claims Administration services in the national marketplace. There are a number of reasons why Employers Group is the right choice, including…

• Financial Benefits
  • Employers Group wins more unemployment claims on behalf of our customers, reducing the benefit charges paid out to claimants who should not qualify for unemployment compensation.
  • Employers Group generally returns in unemployment tax savings between $4 and $8 for every dollar spent on our annual fees.
• Professional Expertise
  • Employers Group knows the right terminology to use when filing protests, attending hearings, etc. to maximize your claims win ratio
  • While certain internal personnel may also have that knowledge, outsourcing protects you against the loss of that critical knowledge upon employee promotion or turnover
  • We keep up-to-date on the constantly changing state regulations and procedures
• Custom Systems Built Specifically for Unemployment Claims Management
  • Custom technology ensures your claims are managed properly end to end, meeting all key deadlines (protests, hearings, appeals)
  • Detailed reports are produced showing all claims activity
• Auditing to Controls Costs
  • We audit all charges against your accounts back to claims on our system, protesting and recovering any erroneous charges (the national overpayment error rate is 11.46%!)
  • We audit your tax rates, and perform a voluntary contribution analysis in the 26 states that permit this opportunity to reduce your tax rates
• Better use of Internal Resources
  • Free up or reduce internal resources who are currently handling claims
  • Avoid losing claims because your staff simply doesn’t have the time to properly address these issues

Aside from reducing the burden on internal resources, the primary area of savings comes from our ability to win more unemployment claims on your behalf as a result of our expertise, timely responses, and supporting technology. The additional savings generated from these additional wins will exceed the annual fee paid for our services many times over!

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