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| overview |
| compensation & benefits |
| employee opinion surveys |
| health & safety |
| hr services |
| leadership & development |
| quality management |
| risk management |
| training services |
| workforce staffing |
One of our members, a mid-sized manufacturer, requested our assistance in coaching a difficult employee. This employee had been with the company for a number of years, and was valued for both historical perspective and technical skill. However, other employees avoided the individual rather than risk a negative exchange. The company realized that action was necessary in order to maintain an effective flow of business information.
Our consultant, an organizational psychologist, worked individually with the employee to identify job frustrations, as well as understand the perceptions of others regarding her style. While the employee completed several assessments to promote greater self-awareness, selected individuals were interviewed in order to determine the perception of others towards the employee. This process was conducted in a completely confidential manner. Weekly off-site counseling sessions were conducted with the employee, to discuss assessment results and the feedback of others. An action plan was developed, including both activities to be completed in the workplace and in the employee's personal life.
Within several weeks, management was able to see results of the sessions. As several personal issues were resolved, the employee's workplace demeanor improved. As the employee was able to see an increase in her own effectiveness on the job, her motivation to change increased further, and the company was able to achieve a more effective sharing of business information. Although this initial phase is now complete, the project includes ongoing counseling with the employee at defined intervals, in order to maintain the success achieved.
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A non-profit in the construction and housing industry requested Employers Group’s aid in reconnecting their employees to the company mission, as well as increasing communication between employees. This company had begun to notice an increasing ambivalence regarding the company’s mission – which is critical in the non-profit sector because they rely heavily on the passion of their people. There were also many communication issues that were causing interdepartmental conflict, greatly hindering the company’s progress and lowering employee morale. This company needed to ensure that each individual understood their value to the company and to each other.
Employers Group consultants worked with each team to determine their feelings about the company and how the saw the company’s mission. This fact-finding phase was critical in determining the initial point of view to help identify gaps in employee and senior management’s ideas. Furthermore, our consultants conducted investigative meetings to help uncover where senior management thought the communication gaps existed. Once this information was gathered, EG delivered innovative team-building training exercises to about 40 employees that helped foster a sense of community and open up the channels of communication.
Senior management saw the impact of this training almost immediately. Employees were re-energized and showed a renewed dedication to their company and its mission. As communication issues were resolved, morale within the company improved drastically, as did attitude and productivity. Now that employees understood their value to the company and to each other, they showed a new commitment and engagement to their work – two essential elements of success for a non-profit company.
Employers Group was tapped to assist an international consulting and engineering firm, with more than 700 employees worldwide, and to evaluate their job descriptions and exempt classifications. Additionally, if employees were to be reclassified, Employers Group consultants would provide strategic advice to mitigate wage-and-hour legal issues.
By conducting an in-depth analysis, including questionnaires, interviews, and surveys, EG consultants were able to reduce the number of job descriptions from 175 to 100. From this reduction came the necessity to analyze each job’s exempt/non-exempt classification. Through our discovery process, we found that many employees were misclassified based on their previously incorrect job descriptions.
Based on their extensive experience, Employers Group consultants were able to provide advice on how to handle the sensitive issue of wage-and-hour settlements. Through our proprietary compensation data, we were able to provide strategic ranges for back-pay settlements as well as mediation and conflict management training to supervisors. Our consultants were able to help our member streamline their job description analysis for the future and provide a framework for classification of employees, both of which will aid this company in avoiding future wage-and-hour issues.
Employers Group conducted a detailed analysis of this company’s job descriptions and reduced the total number from 175 to approximately 100. The analysis also revealed significant risk and potential exposure resulting from exempt/non-exempt status.
A non-profit member in the health care industry contracted with Employers Group to conduct an I-9 Audit. After evaluating their files, the company realized they only had I-9’s for approximately 70% of their employees – and they didn't know if these were filed in compliance with California law.
Employers Group conducted an in-depth analysis of all I-9 files for this company and assessed their compliance. Our consultant found numerous errors in their reporting and filing procedures. We corrected all mistakes on current I-9’s and helped design and implement a procedure to ensure compliance in the future.
This company was able to avoid a potential ICE investigation and/or DHS fine by analyzing their files, realizing they were out of compliance, and executing corrective actions. Within a week, they were not only fully compliant with California law, but had in place a system to ensure they remained compliant going into the future.
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