Account Teams - Your First Point of Contact

Every member company has its own regional Employers Group Account Team assigned to answer compliance questions and help resolve issues using EG’s internal and external resources. Account Teams include a Helpline Consultant, Member Representative, Reference Librarian and Coordinator.

How to Reach Your Team

There are five Account Teams, each designated to help members in specific geographic areas.

All Account Teams can be reached through EG’s toll-free number. Call (800) 748-8484 to be connected to your Team Coordinator.

For most information requests, call or email your Team Coordinator as your first point of contact. The Team Coordinator will guide you through our member services, and will have information about workshops and HR seminars being held in your geographical area.

Customer Advocate

We want to ensure that all our members are 100% satisfied with their Employers Group relationships. To give you the opportunity to voice your opinion about your experiences with Employers Group we have launched a Customer Advocate Program. This program is designed so that members who have comments about (or have not received satisfaction with some aspect of ) membership or other services can give us feedback and help us improve.

Members can contact the Customer Advocate by either phone or email. By phone please call 800.748.8484 and select option #5. The call will immediately be routed to the Customer Advocate. By email please send your feedback to advocate@employersgroup.com and someone will get back to within two hours of receipt of the message.

Members Only Services - Included in your Membership

Helpline Consulting (800) 784-8484 (Option 2)

As an Employers Group member, you can make unlimited calls to our HR Consulting Helpline for on-the-spot answers to your questions about regulations, medical leaves, record keeping, compensation issues, “best practices” and a myriad of other workplace and employment issues. Be prepared to provide your membership number when you call.

You can also access the Helpline on our Website when you log on with your member ID.

Employers Group Website

Although the general public can use our website, when you are a member you have access to much, much more! When you log on with your Employers Group member ID, you have access to all of the services designated for “members only.” You can check the latest news, search for HR Information, contact a Helpline Consultant or Reference Librarian, obtain Employment Law Answers online (see below), and access our HR Tools, which includes a selection of forms, checklists, posters and sample policies - easily available for downloading and printing. Our website is constantly updated and contains articles of importance on current employment issues and legislative activity as well as links to other HR sources.

Reference Services
Contact Robert Campbell in the Reference Center at (213) 765-3930

You have unlimited use of our comprehensive HR Reference Center. Our Reference Librarian can provide you with information on the practices, principles, theories and laws affecting nearly every area of Human Resources — samples of job descriptions, policy and handbook samples to copies of regulations, out-of-state survey data, periodicals, published articles and numerous other resources. The requested material will be faxed or mailed to you. Again, don’t forget to have your member number handy.

Human Resources Reference Manual

Again, as a member, you have access to this comprehensive manual. It contains more than thirty sections, covering a wide range of subjects such as legal, record-keeping, notice and posting requirements, wage/salary structure and administration, leave of absence, safety and health, COBRA and much more. We encourage you to become familiar with the material in this manual, since it may be the quickest way to find answers to your HR questions. You can always print out a section to keep as your own handy reference.

Employment Law Answers Online

As a member, you have access to this online tool for self-directed research that takes you directly to our employment law library. This service quickly generates tailored answers to help you decipher the often conflicting and overlapping requirements of California and federal laws, synthesizing them to fit your company profile.

Lunch 'n Learn Webinars

Free webinars are held approximately six times a year during the lunch hour. You can access these interactive webinars on key HR topics by phone from the comfort of your own desk.

Publications and Communications
Contact Wendy Taylor at (213) 765-3979

• Monthly HR Newsletter: The newsletter provides timely, pertinent articles, featuring leading authorities in the HR field. Members receive a printed copy in the mail, plus an electronic version that is emailed every month.
• Briefings, Audits and Quizzes: Weekly emails are sent directly to members, providing unique and interesting employment law case studies and memos.
• email Extra: This monthly newsletter brings members the latest HR news, current events, workshops, new products and books. As a member you will automatically receive this emailed newsletter every month. Members are also directed to workshops and events coming up in their geographical region.

Legislative and Legal Advocacy
Contact Wendy Taylor at (213) 765-3979

The latest information is available on our website and in our monthly newsletter.

We are the voice and “watchdog” for employers on all legislative and court decisions dealing with employer/employee rights. A statewide grassroots organization and legislative program gets employer views in front of our elected representatives. The Employers Group Legal Committee is made up of some of the top labor attorneys in the state. The committee files amicus briefs and letters defending the interests of employers in the state and federal appellate courts, including the California and U.S. Supreme Courts.

Research Services
Contact the Research Department at (800) 748-8484 (Option 4)

Compensation Surveys
Most surveys are free to new members and those who participate in them. We offer a series of annual California surveys for hourly and salaried positions in a wide range of job classifications and industries.
(These surveys may also be purchased by non-participating members.)

Human Resources Practices Surveys
Participating members receive our series of annual California surveys covering such topics as bonuses, expense reimbursements, insurance and benefits, pay practices, retirement plans and much more.
(These surveys may be purchased by non-participating members.)

Budgets and Trends Survey
Participating members receive our annual “California Projected Salary Budgets and Economic Trends” survey covering such topics as employee turnover, employment levels, paid holidays, the consumer price index and more. (These surveys may be purchased by non-participating members.)

National Compensation Surveys
Members may purchase our National Executive Compensation, National Sales Compensation and National Information Technology Professionals Compensation surveys at discounted prices.

Survey Participant Contact

Please designate one individual who will be responsible for survey participation, if other than the Primary Contact. Questionnaires and published surveys will be addressed to this individual. The person designated as our contact for survey data will receive each questionnaire and will be asked to complete and return it by the deadline date. If their input is received by the deadline, he or she will automatically receive a free copy of the final survey. Additional copies may be purchased and non-participating members may purchase these surveys by contacting our Research Department.

Learning Services and Professional Consulting

Employers Group is also your portal to the services, business solutions and experts you need to help you implement a variety of human resources and business programs and projects. Our professional services are competitively priced and run the gamut, from training to compensation analysis, to confidential investigations.

Learning Services
800.784.8484 Option 3

For a complete listing of public training workshops and seminars, see the current issue of the Employers Group Training & Consulting Services Catalog. This catalog is full of useful information concerning all aspects of Employers Group training programs and consulting services.

Public Workshops
To register for any workshop, call our Member Services Center at (800) 748-8484 (Option 3), or email your registration to msc@employersgroup.com. You can also register online by visiting our Website

We offer more than 40 workshops on Leadership Development, Employee Development, Human Resources Management and Compliance. Most of these workshops are conducted several times each year in various locations throughout California. For complete details, please refer to your Employers Group Training & Consulting Services catalog or our website. (Employees of member companies may attend these seminars at discounted rates.)

Certificate Programs
Call (800) 748-8484 (Option 3) to enroll, or you can email your registration to msc@employersgroup.com. You can also register online by visiting our Website

• Human Resources Professional Series
• Basic Leadership Skills
• Advanced Leadership Skills

The required classes may be taken in any sequence, and participants may begin the program at any time, however, programs are scheduled conveniently and consistently so they can be completed in a matter of weeks. To enroll, call (800) 748-8484 (Option 3), or visit our Website. (Employees of member companies receive discounted tuition for these programs.)

Lunch 'n Learns
Call (800) 748-8484 (Option 3) to enroll, or contact your regional Account Team for program information.

Employers Group conducts Lunch ‘n Learn webinars twice a month focused on such topics as employment law, exempt/non-exempt status, HR trends, compliance and good HR practices. See our website for upcoming Lunch ‘n Learns that can be taken in the convenience of your office. (Employees of member companies may participate at discounted rates.)

On-Site Training Solutions
Call (800) 748-8484 (Option 3), or contact your regional Account Team

For the highest level of team-building, flexibility, and convenience, Employers Group can conduct on-site, instructor-led training on a variety of topics, including any of our public workshop topics and much, much more. Topics include leadership, continuous improvement, manufacturing skills, business and workplace skills and compliance. Like our public workshops, on-site training is practical, experience-based, and emphasizes rapid skill development through highly interactive sessions. We can tailor a presentation to suit your business needs on a variety of topics. We can also bring them to your company’s off-site retreats, events or meetings. Much of our on-site projects can be funded using state funds for qualified California employers.

On-Site Training Content includes:

• Basic Leadership Skills
• Advanced Leadership Skills
• Harassment Prevention
• Customer Service Skills
• Cultural Diversity in the Workplace
• Communication Skills
• Handling Conflict
• Team Building
• Problem Solving/Decision Making
• Adapting to Change
• Performance Management and Evaluations
• Lean Manufacturing/Thinking Training

State Funded Training
Call (800) 748-8484 (Option 3) or contact your regional Account Team

Eligible California employers may be able to utilize state funds for on-site training programs in a wide variety of soft-skill training topics.

Online/Web-based Learning

We offer a variety of web-based compliance training courses, including Harassment Prevention, Inter-viewing, Lawful Terminations and many others. Online training courses are available 24/7 and are interactive, cost effective and convenient, and are designed to keep busy managers and employees compliant.

Professional Consulting Services
Call (800) 748-8484 (Option 3), or contact your regional Account Team

Your Account Team works with you to define, develop and deliver solutions you and your company need to address common and long-term human resources concerns. All of our Professional Services Managers are senior HR professionals who work closely with well qualified in-house and outside experts to meet the project or specialized employment-related needs of members.

Employers Group provides the following professional consulting services, and more:

Unemployment Insurance Services
Contact Sarah Rios at (213) 765-3965

For over thirty years, Employers Group has provided a UI service dedicated to helping clients reduce their UI costs and look beyond UI liability. We handle issues on various state codes that address other claim eligibility issues. For example, we are able to provide helpful information needed to close open workers’ compensation claims.

Our core service is a six-part control program designed to protect employers from unwarranted charges and at the same time provide the necessary expertise to reduce the need to administer the UI program in-house. The unemployment insurance program is complex with codes, regulations, and precedent benefits decisions unfamiliar to most HR generalists.

Part One - Management Education
We keep you informed on changes in UI law and regulations. We train your managers on the concepts of UI eligibility issues and the essential role managers play in UI cost control. We provide a termination report and exit questionnaire in order to gain information needed to win a decision at the very first level of the determination process. We also provide training to the HR staff on how the UI program works.

Part Two - Claim Administration
Each claim is processed through our computerized system. Disputed claims are protested and tracked through final disposition. We also respond to state telephone inquiries on former employees. Our staff bring added value to our service through many years of building a respected relationship with state employment representatives and administrative law judges.

Part Three - Hearing Representation
We provide specialized representation at administrative UI hearings with no additional cost per hearing. We also select and prepare witnesses if needed.

Part Four - Audit
Using our computerized claim tracking system, we audit your statement of benefit charges. This system automatically generates a protest of any questionable charges.

Part Five - Consulting
Our experts are available to advise you on difficult disciplinary action or terminations and consult on UI hearings with open work compensation claims pending.

Part Six - Accountability
We communicate with our clients on each state decision and the next step. We provide quarterly claim activity and summary reports with potential dollar amount liability.

We also service employers who’ve chosen the reimbursable method of financing UI. Non-profit organizations including colleges, hospitals and municipal governments have found it valuable to have the largest human resources association of its kind administering their UI program. Special strategic processes have been developed to keep their UI costs under control.

Partner Services
Call (800) 748-8484,(Option 3), or contact your regional Account Team

Our business partners provide our members with cost-effective insurance programs, including 401(k), health, workers’ compensation, disability and liability policies, HR software, HRMS and payroll solutions, Employee Assistance Programs (EAP), and web-based recruiting solutions.

Products in the Employers Group Store
Visit the Employers Group store, or contact the Member Services Center at (800) 748-8484, (Option 3)

Posters
Required California and federal wage order and workplace safety and health posters are available at discounted rates. For information, you can call either your Account Teams or the above toll free number.

Books
Selected titles on subjects such as Employment Law, Interviewing, Employee Performance, Workers’ Compensation, Human Resources Forms Manual and others are available at discounted prices. We also offer publications on Leadership, Management, Work & Careers, HR Management and many more—all at special discounted rates for members.

Keeping Your Membership Current

Member Services Center
(800) 748-8484 (Option 3), Fax (213) 748-0587, or email at msc@employersgroup.com

This is the department to call when you have questions about your membership, dues, or you need to update your company’s contact information.

Notify us of any change regarding the Primary Contact for your membership (this is the individual who is responsible for your membership). Also, keep us advised when there are any additions or deletions from your company’s list of individuals who are authorized to request information. When furnishing a new contact name, please include a title and e-mail address.