Employers Group Learning Focus

 

EG Welcomes New President and CEO, Mark Wilbur

 

Mark Wilbur

Changes are afoot at Employers Group. On February 20, 2007, Rod Hagenbuch, Employers Group Chairman of the Board, announced that the board selected Mark Wilbur as EG’s new President and CEO. William R. Dahlman recently retired after nearly 11 years as President and CEO. All of us appreciate Bill’s many years of leadership and wish him the best!

Introducing Mark Wilbur
For the last three-plus years, Mark was the Associate Dean of the Marshall School of Business at the University of Southern California (USC), leading many programs for consultants and technical experts in operations and service enhancement, and business process reengineering. Previously, Mark was a

Partner in Advanced Technology and Customer Relationship Management at Arthur Andersen Business Consulting, developing revenue improvement solutions for clients across the U.S., Asia and Europe.

Mark’s professional experience and expertise are in customer relationship management, organizational change efforts, customer service enhancement, and operations and service integration. He’s served some of California’s most prized companies, including most of the major entertainment companies. Mark earned his BA and MBA from USC and is also a Certified Public Accountant. On the personal side, he is supported by his wife Therese and their two daughters, Marie (age 10) and Izabel (age 7), who “keep him running 24/7!”

What’s on the horizon?
Mark officially takes over the EG helm on March 19, 2007, but he’s already outlined his vision for the organization. “I’m very excited to be here,” he says. “Employers Group is a unique organization, with a fascinating history of helping California businesses manage their people. I see this as a time of re-energizing to better support and meet our members’ needs. I look forward to bringing a new strategic direction and delivering a more personalized level of service to our members, while enhancing the quality of all member services. We will find more ways to leverage our already extensive HR knowledge and competencies for the benefit of our members.”

Based on feedback Mark gleaned in conversations with many of our members, a new organizational operating structure will emphasize the importance of everyone’s role at EG. He promises that every member will have a single point of contact with a professional staff person, a contact that can be counted on for all services—in addition to the continued availability of the highly valued consultant Helpline. Lastly, a new marketing strategy is in the works to improve the association’s visibility as the HR leader for California employers.

“Our members are at the heart of who we are and what we do in the HR arena,” says Mark. “It is our [EG’s] responsibility to deliver the finest services possible to meet their growing and changing needs.”